Refund policy
This policy covers Refunds, Returns and Exchange of products purchased via Dressed By Earth Website
Last updated: 25 July 2026
At Dressed by Earth, every garment is thoughtfully created and carefully inspected before dispatch. We hope you love what you receive. However, if something is not quite right, you may request a return or size exchange under the conditions below.
For an eligible preference-based request, we offer either one complimentary size exchange or one store-credit voucher valid for three months from the date of issue. Monetary refunds are available only in the circumstances expressly stated in this policy, including when we cannot fulfil an eligible size-exchange request because the requested size is unavailable.
1. Return period
For eligible full-price products, you may request a size exchange or a return for store credit within 48 hours from the date of delivery. Requests received after this period will not be accepted.
Submitting a request does not automatically confirm its approval. All returned products must pass a quality inspection after reaching us.
2. Return eligibility
For a preference-based return or size exchange, a product is eligible only when it is:
- Unworn and unused;
- Unwashed and unaltered;
- Returned with all original tags and labels attached;
- Returned with its original packaging and accessories;
- Free from stains, makeup, perfume, deodorant, body odour, pet hair or other signs of use; and
- In a condition suitable for resale.
Please try garments carefully. We recommend avoiding makeup, perfume or deodorant while trying them on.
We reserve the right to reject a return if the product does not meet these conditions.
3. Size exchanges
We offer one complimentary size exchange on eligible full-price products, subject to stock availability. The exchange will ordinarily be for the same style and colour in a different available size.
The first complimentary size exchange includes both standard reverse-pickup charges for the original product and standard forward-delivery charges for the replacement product.
If your request was originally submitted specifically as a size-exchange request and the requested size is unavailable at the store or fulfilment location handling the exchange, we will issue a refund to the original payment method, provided the returned product meets all applicable exchange conditions and passes inspection.
This refund exception applies only when we are unable to fulfil an eligible size-exchange request because the requested size is unavailable. It does not apply to requests initially submitted as a return or refund, or to requests subsequently changed to a size exchange for the purpose of obtaining a refund.
Any second exchange request for the same product may be accepted at our discretion and may be subject to additional forward and reverse shipping charges.
4. Wrong, damaged or defective products
Please contact us as soon as possible, preferably within 48 hours of delivery, if you receive:
- An incorrect product;
- A size different from the size ordered;
- A product damaged during transit; or
- A product with a manufacturing defect.
Please provide:
- Your order number;
- Clear photographs of the product;
- Photographs of the outer packaging and shipping label; and
- A continuous unboxing video, wherever reasonably possible.
The absence of an unboxing video will not, by itself, invalidate an otherwise genuine claim.
Once the issue has been verified, we will arrange an appropriate exchange, replacement or refund without charging a reverse-logistics fee.
5. Natural-fabric characteristics
Dressed by Earth works with materials such as cotton, organic cotton, linen, viscose, modal and other plant-derived fibres.
The following minor variations may occur naturally and are not ordinarily considered defects:
- Slubs, yarn variations or visible texture in linen;
- Minor differences in print placement;
- Slight variations in colour between production batches;
- Creasing associated with natural-fibre garments;
- Minor irregularities associated with handmade or hand-finished processes; and
- Minor differences between the product's actual colour and its appearance on different screens or under different lighting.
A manufacturing defect is a fault that materially affects the construction, appearance or intended use of the garment. A material difference between a product and its description or advertised characteristics will not be treated as a natural-fabric variation.
6. Products that cannot be returned
The following products are not eligible for preference-based return or exchange unless delivered damaged, defective or incorrect, or unless otherwise required by applicable law:
- Products marked "Final Sale";
- Customised, personalised or altered garments;
- Products purchased under an expressly stated no-return promotion;
- Gift cards;
- Products without their original tags;
- Products that have been worn, washed, altered or damaged after delivery;
- Products with stains, makeup, perfume, odour or other signs of use;
- Complimentary gifts and promotional products;
- International orders, unless expressly stated otherwise; and
- Products purchased wholly or partly using store credit.
7. Sale products
Products on sale/discount are not eligible for a monetary refund for a preference-based return. Any eligibility for a size exchange or store credit will be as expressly stated on the relevant product page or promotion at the time of purchase.
A damaged, defective or incorrect sale product remains eligible for an appropriate resolution.
8. How to request a return or exchange
You may submit a request by emailing hello@dressedbyearth.com.
Please include:
- Your order number;
- The email address or telephone number used for the order;
- The product being returned;
- Whether the request is for a size exchange or a return for store credit;
- The reason for the request;
- The replacement size required, where applicable; and
- Supporting photographs or video for damaged, defective or incorrect products.
The request type recorded when the request is first submitted will be used to determine the applicable resolution under this policy.
Please do not return a product without receiving approval and return instructions from our team.
9. Reverse pickup
Where courier service is available, we will arrange reverse pickup from the original delivery address.
Please keep the approved product securely packed and ready for collection.
Our courier partner will ordinarily make up to two pickup attempts. If the pickup is unsuccessful because the product was unavailable or the customer could not be contacted, the customer may be required to ship the product to us using a trackable courier.
Where reverse pickup is unavailable for the customer's PIN code, we will provide instructions for sending the product to our return address.
10. Inspection of returned products
Returned products are inspected after reaching our facility.
A return may be rejected if:
- The product does not meet the eligibility conditions;
- The product shows signs of wear, washing or alteration;
- Tags or accessories are missing;
- A different product has been returned;
- The product was damaged after delivery; or
- The return was sent without approval.
If a return is rejected, the product may be sent back to the customer. Additional delivery charges may apply.
11. Refunds
Monetary refunds are issued only where expressly provided under this policy, including where an eligible size-exchange request cannot be fulfilled because the requested size is unavailable, or where an appropriate refund is due for a wrong, damaged or defective product.
Once the returned product passes inspection, the refund will be initiated to the original payment method.
Please allow:
- Up to 5–7 business days for inspection after the product reaches us; and
- A further 5–10 business days for the bank or payment provider to reflect the refund.
Actual processing times may vary depending on your bank or payment provider.
For COD orders, approved refunds will be transferred to the bank account or UPI ID provided by the customer, confirmed over an email.
Dressed by Earth will never request your OTP, UPI PIN, CVV or banking password to process a refund.
Any discount, reward, promotional credit or gift value used in the order will be appropriately adjusted while calculating the refund.
Original shipping charges, COD charges, gift-wrapping charges and any other shipping or service charges, wherever applicable, are non-refundable, except where otherwise required under applicable law.
12. Store credit
Where selected or applicable, store credit will:
- Be issued after the returned product passes inspection;
- Be valid for three months from the date of issue;
- Be redeemable only on www.dressedbyearth.com;
- Be non-transferable;
- Not be redeemable for cash; and
- Remain available until its balance is fully used or the three-month validity period expires.
Any unused balance will remain available for use on www.dressedbyearth.com during the original three-month validity period. Store credit will not be extended or reissued after it expires.
Products purchased wholly or partly using store credit are final sale and cannot be returned, exchanged or credited again. This restriction does not apply if a product is delivered damaged, defective or incorrect.
13. Cancellation before dispatch
An order may be cancelled before it has been dispatched.
Please contact us promptly at hello@dressedbyearth.com or 9599773385.
Once an order has been dispatched, it cannot be cancelled. After delivery, you may submit a request under the applicable provisions of this policy.
14. Refused deliveries
If a prepaid order is refused without a valid product-related reason, the actual forward and return delivery costs may be deducted from any approved refund.
Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future purchases.
15. Fair-use policy
We reserve the right to restrict returns or exchanges where we reasonably identify:
- Excessive or abnormal return activity;
- Repeated refusal of COD orders;
- Temporary use or "wardrobing";
- Deliberate product damage;
- Fraudulent defect claims;
- Return of a different product; or
- Abuse of discounts or return benefits.
Any such decision will be based on the relevant circumstances and order history. This section does not limit any rights or remedies that cannot lawfully be excluded.
16. Contact us
For any assistance with an order, return, exchange, store credit or refund, please contact us:
Email: hello@dressedbyearth.com
Website: www.dressedbyearth.com
WhatsApp/Telephone: 9599773385
Customer-care hours: Monday through Sunday, 11 a.m.– 6 p.m. IST.
Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot be excluded or limited under applicable law.